Rules and regulations.

 

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General terms and conditions.

 

The customer accepts and undertakes to comply with the aforementioned regulations, the provisions of which apply both to the customer and to any occupant of the customer's property.

 

 

Decency.

 

The establishment reserves the right not to accept customers whose dress is indecent and/or negligent, whose behaviour is noisy, improper and/or alcoholic, or whose behaviour is contrary to public decency and/or public order. Correct dress is required in the public areas of the establishment.

 

Customers shall be courteous and respectful towards the establishment's staff.

 

Customers shall refrain from any verbal or physical violence, from any behaviour or remarks of a sexual, racist, anti-Semitic or homophobic nature, and from any form of harassment.

 

 

Check-in and check-out.

 

All guests must present valid identification at check-in. Failure to do so may result in the establishment refusing to rent the room and/or cancelling the reservation made, without the possibility of reimbursement, in accordance with the conditions of modification or cancellation. 

 

Arrival and departure times must be respected, failing which the customer will be subject to additional charges corresponding to the rate for the extra night. 

 

• Arrival: the room is available from 17:00. Guests are welcome to use the hotel's facilities from 14:00.

 

• Departure: Guests are requested to leave the hotel by 12:00.

 

 

Room occupancy.

 

All bookings are by name only and may under no circumstances be transferred to a third party, whether free of charge or in return for payment. All reservations for third parties must be made out in the name of the third party holding the reservation.

 

The customer may not bring into the room third parties not known to the hotel without the hotelier's authorisation.

 

Any luggage left in a room after 12.00 noon without renewal of the rental will be removed from the room and may be collected by its owner from the hotel reception. 

 

For security reasons in particular, the customer may not book a room for more people than the number stipulated and/or have the room occupied by more people than the number for which it is intended.

 

 

Access keys.

 

The room access key is allocated personally, so please take care of it and report any loss or disappearance immediately to the establishment's reception. An identity check will automatically be requested if the key is renewed.

 

Customers must not entrust their room key to a third party and must return it on the day of departure.

 

The customer must ensure that the room door is closed before leaving the room or going to bed.

 

Customers must not bring anyone into the establishment without their permission. All persons entering the establishment must report to reception.

 

 

Responsibilities.

 

The customer accepts and undertakes to use the room and the communal areas provided in a reasonable manner. Any behaviour contrary to the principles of safety and/or hygiene, public decency and/or public order may lead the establishment to ask the customer to leave the establishment.

 

Children are the sole responsibility of their parents. Any damage or nuisance caused voluntarily or involuntarily must be paid for by the person who booked the room, unless that person can establish an external cause.

 

Luggage is under the supervision and full responsibility of its owner.

 

The hotel staff are in no way responsible for letters and parcels sent to guests. The customer must collect them directly if necessary.

 

 

Children.

 

As certain areas around the property (swimming pool, river, etc.) can be dangerous for young children, parents are asked to be vigilant and cautious and to accompany their young children at all times. 

 

The team will provide a cot and high chair on request. Customers are asked to indicate the age of their children and sleeping arrangements when booking.

 

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Pets.

 

If you are staying with your dog, you are responsible for the animal's behaviour. They are also responsible for picking up after their pet. 

 

Guests are asked not to feed the animals at the Quinta da Rabaçosa, for their well-being. 

 

 

Forbidding.

 

For safety reasons and out of respect for everyone, smoking is strictly forbidden inside the establishment. 

 

Penalties equal to a maximum of the price of the room booked may be applied if the customer does not respect the ban on smoking inside the hotel.

 

Due to the high risk of fire in Portugal, guests wishing to smoke outside are requested to use the ashtrays provided. 

 

For obvious safety reasons, it is forbidden to use gas or electric appliances (stoves, hotplates, etc.) in the rooms. It is also forbidden to barbecue outside the facilities provided for this purpose. 

 

The equipment made available to guests in their room must be used in accordance with its intended purpose.

 

It is strictly forbidden to bring into the rooms or any other part of the establishment any illegal and/or dangerous objects or substances, any type of object or toy with the appearance of a firearm, or any type of object or toy that may disturb the peace and quiet of other guests (megaphones, horns, etc.).

 

In general, it is forbidden to behave in a way that could cause any kind of harm to the establishment's customers, staff and/or reputation.

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It is forbidden to take photographs of other occupants of the hotel or staff, except with the express agreement of the persons concerned.

 

The establishment may, if it considers it appropriate, withdraw any alcoholic beverage, particularly in the event of a guest becoming drunk in the public area of the hotel or causing a nuisance.

 

 

Damage.

 

Any damage caused in the room, or in the various areas occupied during the stay, may be billed directly to the customer.

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Breakfast.

 

Breakfast is included in the room rate and is served daily from 8.30am to 11am.

 

 

Communal kitchen.

 

From 11.30am, a fully-equipped indoor and outdoor area is available for guests to prepare their favourite dishes. 

 

To use the kitchen, simple rules of hygiene and cleanliness must be observed: 

• Use healthy, clean products.

• Use kitchen equipment and crockery for food purposes.

• Follow the instructions for using each appliance.

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At the end of each use, keep the communal area clean and tidy. Used crockery should also be put in the dishwasher. 

 

 

Swimming pool.

 

Any guest having booked a room in the establishment is deemed to have tacitly accepted the conditions of the swimming pool rules. 

 

As the swimming pool is a private pool, its use is reserved exclusively for hotel guests.

It is open from 9am to 9pm, except in the event of force majeure (bad weather, pandemic, etc.) or cleaning, maintenance, work, etc.

 

Swimwear is compulsory.

 

Pool users undertake to:

• Ensure that they are fit enough to use the pool safely,

• Not to behave dangerously around the pool (running, pushing, etc.),

• Put their mobile phones on silent mode and not use loudspeakers to listen to music,

• Do not smoke, spit or leave food waste around the pool,

• Do not throw anything into the pool (stones, leaves, etc.),

• Do not use containers that could break (glass, etc.).

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The swimming pool is not supervised. Under-age children must be accompanied by an adult. They will be under the adult's responsibility and supervision.

 

The establishment cannot be held responsible for the loss, theft, omission or deterioration of guests' personal belongings around the pool.

 

During the high season, towels for the swimming pool are provided by the hotel and will be placed in the guest's room on arrival. Out of season, they are available on request. The use of the hotel's own towels is not permitted at the swimming pool.

 

 

Digital relaxation.

 

Guests are encouraged to reduce their reliance on digital tools of all kinds so that Quinta da Rabaçosa is a place where families and friends can socialise through conversation, creativity and new experiences. 

 

 

Nuisances.

 

For the respect and rest of other customers, customers and accompanying persons must ensure that they do not slam doors or make noise, particularly between 10.00 pm and 8.00 am.

 

Any neighbourhood noise caused by the behaviour of a customer, a companion or an animal under the customer's care, may lead the establishment to ask the customer to leave the premises, without the need for acoustic measurements, if the noise is such as to disturb the peace and quiet of the customers. Any compensation offered to a third party as a result of noise caused by a customer may be invoiced to the customer at fault.

 

A hotel room is a place of rest and any form of commerce is strictly forbidden. It is also forbidden to cook in the room, unless it is equipped with a kitchen. 

 

 

Penalties.

 

Any behaviour contrary to public decency, the house rules or public order will lead the management of the establishment to ask the customer, as well as the persons sharing his stay, to leave the establishment without any compensation or reimbursement. It may also refuse any future reservation.